Felton Auto Repair

Mon - Fri: 7:30 AM - 6:00 PM
Give us a call:(831) 335-5332
5

Don't know where the bad reviews came from but I recently had a great experience. Heading out on a trip to FL, in the RV at 11:00pm the engine overheated and we were stuck on the side of the road. Ernies was the closest tow shop and that late at night I really didn't have a choice. The guys at Ernies were extremely accommodating (even offered at no charge to dispatch , 2 vehicles - one for the tow of the RV and another for the occupants), very helpful and very reasonable. $150 got my 32' RV back to their shop. The driver, understanding we had a lot of stuff in the RV took his time going over railroad tracks, etc. The next morning the guys got the RV in the shop right away, checked it out and I had it on the road by noon the same day. I had not checked the level of radiator fluid before the trip ( in a hurry) and didn't realize I was, well, out of fluid. I didn't know this until after speaking with Chris the service manager when he told me all the radiator fluid was mysteriously gone. They could have easily jacked up the repairs - water pump, thermostat, hoses, etc, but they didn't. They put fresh radiator fluid in it, pressure tested it, found a small leak fixed literally by tightening a hose clamp and got me on my way. Based on my experience I would recommend these guys highly. Pretty sure they haven't been in business for 50 years by screwing people. Just sayin.

5

I have had my car serviced at the service station at Ernie's on two separate occasions now. Both times that I had work done, I was very impressed. After dropping my car off in the morning, the service manager used his personal vehicle to take me to work, and pick me up again when my car was finished being worked on. Each time my car was in for service, it was left very clean. The pride and workmanship that they put into keeping their shop and their tow trucks looking good are also reflected in their workmanship on my personal car.

5

I have never had a problem with Ernie's. They do good work. They are honest and they offer competitive rates. Everyone who works there seems to be about as normal as they come which helps me out because I don't know too much about cars.... which means they don't treat me like and idiot. I would recommend them to anyone.

5

On my way home from a funeral the other day I noticed my muffler making a ton of noise. Do not be misled by my use of a car part noun. "Muffler" is about the only part on a car I can name! I pulled into Ernie's and, even though they were busy, in less than 5 minutes they had my car on a lift and a mechanic noticed my heat shield was bent. He fixed it and I was on the road again NO CHARGE.....in 15 minutes all together. In this day and age, when it can be hard to trust business people, it is so gratifying to know there is a famiy run business you can trust!!! I LOVE ERNIE"S!!!

5

My wife and I have had our automotive needs taken care of at Ernie's for about 2 years. I feel very fortunate to have them so close to my house because they do terrific work and their customer service is the best I've ever encountered in over 30 years of having cars serviced. I appreciate the extra effort they make to call me when the work is done. I've never had to call them and ask "when can I pick up my car?" I recently had a problem with the steering in my Rav4 and thought I was up the proverbial creek. Ernie's diagnosed the problem in no time and charged me a few hundred dollars, when I was expecting to pay a few thousand dollars. Rates are reasonable, repairs are done in a timely and competent manner, and customer service is first rate. Highly recommended.

4

I have been taking my cars to Ernie's for around 20 years now and almost without exception have been very pleased by the service they offer there. Recently had heater core replaced in my Ford Ranger and alternator changed out in my Ford Escape and they did a good job at a reasonable charge. They really seem to know what they're doing and the mechanics there all have certifications up the yazoo!

5

Since moving to the area several years ago. I have come to know and trust Ernie's,for several different repairs. Originally recommended to me by a friend, It is now a no brainer when I need to make a call for repair service. This most recent was for a Master Cylinder replacement on my sons classic car. Like always the job was done in a very timely fashion,that left me plenty of time to manage my schedule,to pick it up. Their quality of workmanship always passes my inspections. ( until my back gave out,I did nearly all my own repairs). Whether your an experienced mechanic,or not. Ernie's is a place you can trust to be straight with you. Honest estimates,for both time and labor. Knowing how long things take keeps me from getting gouged on labor. I have never even had reason to question Ernie's. Very friendly honest and knowledgeable staff. No dunderheads at parts counter,like they have at the national chain stores. If your one of the many tourists that visit this area,and have the unfortunate luck of car trouble, Ernie's is a place you can feel very good about getting you back on the road.

5

Ugh after a nightmare flat tire stuation on Friday as I was leaving work I was dreading going to a tire shop the next day. I knew I'd end up getting screwed by some mechanic and be told I needed a new tire. Took my car into Ernie's and the guy patched my tire right there! He didn't try to sell me a new tire- he just said I should keep an eye on it and bring it back in I had any trouble. Hello! No sales pitch? No 'you need a new this and new that'? I love Ernie's! And I love that the shop is about 5 minutes from my folks too. Will be back!

5

2 weeks ago Ernie's Auto did an oil change on our car. 10 days after the oil change our car's oil light came on and suddenly stopped working (we had never had problems with our car until now). We called Ernie's and they picked us up, towed our car, and paid for a rental car. Not only did Ernie's fix our car's engine (defective oil filter caused our engine to overheat), but they even replaced a broken door handle (no charge). Ernie's didn't charge us a penny and even guaranteed our car for another 100K miles. I highly recommend Ernie's Auto. They will take care of you.